Latest 1.4.1
License Private
Platforms ios 9.0



Pozzito supports iOS 9 and up.


Add the Pozzito pod into your Podfile and run pod install.

target :YourTargetName do
  pod 'Pozzito'

Manual Installation

  1. Download Pozzito and extract the zip.
  2. Go to your Xcode project’s "General" settings. Drag Pozzito.framework to the "Embedded Binaries" section. Make sure "Copy items if needed" is selected and click Finish.
  3. Create a new "Run Script Phase" in your app’s target’s "Build Phases" and paste the following snippet in the script text field:

    bash "${BUILT_PRODUCTS_DIR}/${FRAMEWORKS_FOLDER_PATH}/Pozzito.framework/"

    This step is required to work around an App Store submission bug when archiving universal binaries.

Setup and Configuration


First of all, to use Pozzito you need to have api key and app id, you should get that when you register on our site.

When you have installed Pozzito, you need to import it in the file you want to use it, and instantiate PozzitoManager with apiKey and appId.

PozzitoManager(apiKey: "api key string", appId: "app id string", completion: { (err) in
    //error handling

After instantiating it you can use CoreService, ConversationService and ChatService.

CoreService is used to handle user related requests, ConversationService to handle conversation related requests, and ChatService is used to handle sockets, subscriptions etc.


Available methods:
/// Creates new end user object and authenticates current user
/// If there are no user parameters, an anonymous user is created
/// - Parameter userParameters: Optional dictionary with user parameters,
///                             current options - userName, firstName, lastName
public func createEndUser(userParameters: RequestDictionary? = nil,
completion: @escaping (UserModel?, ServiceError?) -> Void)

/// Updates end user data with input parameters
/// - Parameter userParameters: Dictionary with user parameters,
///                             current options - userName, firstName, lastName
public func updateUser(userParameters: RequestDictionary,
completion: @escaping (UserModel?, ServiceError?) -> Void)

When you want to create a user use CoreService createEndUser method, with or without user parameters.

If you dont provide parameters Pozzito will create an anonymous user.

Current possible parameters are userName, firstName and lastName.

User is saved when user object is created so you don’t have to do it.

CoreService.shared.createEndUser(completion: { (user, error) in
    //user || error handling, proceeding to conversations etc


Available methods:
/// Fetches all conversations from the server
/// - Parameters:
///   - parameters: Dictionary with parameters used for filtering response, optional
public func getAllConversations(parameters: RequestDictionary? = nil,
completion: @escaping ([ConversationModel]?, ServiceError?) -> Void)

/// Calls api service create method with conversation resource
public func createConversation(parameters: RequestDictionary? = nil,
completion: @escaping (ConversationModel?, ServiceError?) -> Void)

/// Sends chat score to the server
/// - Parameter scoreId: Selected score id
public func sendConversationScore(conversationId: String, scoreId: String,
completion: @escaping (ConversationModel?, ServiceError?) -> Void)

/// Fetches possible satisfaction scores from the server
public func getSatisfactionScores(completion: @escaping ([SatisfactionScoreModel]?, ServiceError?)

/// Updates conversation status on the server to seen
public func setConversationSeen(conversationId: String,
completion: @escaping (ConversationModel?, ServiceError?) -> Void)

/// Fetches conversation from the server with the given id
/// - Parameter id: conversation id
public func getConversation(conversationId: String,
completion: @escaping (ConversationModel?, ServiceError?) -> Void)

When you want to start a conversation you should use ConversationService createConversation method which takes dictionary with conversation description as a parameter with key "description"

ConversationService.shared.createConversation(parameters: conversationParameters, completion: { (conversation, error) in
    //conversation || error handling, proceeding to chat

When you wish to get all conversations for the authenticated user use ConversationService getAllConversations method.

ConversationService.shared.getAllConversations(completion: { (conversations, error) in
    //conversations || error handling, displaying conversations etc


Available methods:
/// Configures chat service, used to set initial parameters
/// - Parameters:
///   - tenantId: Tenant organization id
///   - userId: Current user id
///   - chatId: Conversation id
///   - delegate: Chat event protocol delegate, class in which you display chat UI
public func configureChat(tenantId: String?, userId: String?, chatId: String?, delegate: ChatEventDelegate?)

/// Chat client attempts to send message
/// - Parameter message: Message text
public func sendMessage(message: String)

/// Attempts to connects chat client
/// - Parameters:
///   - firstMessage:  optional first message parameter
public func connectChat(firstMessage: String? = nil)

/// Attempts to disconnect chat client
public func disconnectChat()

To connect to socket and use chat functionality use ChatService and ChatEventDelegate protocol to notify your controller of recurring chat events.

First it has to be configured to use properly with configureChat method, than you can attempt to connect with connectChat method.

To send a message use sendMessage method, and to disconnect chat use disconnectChat method.


Protocol used for notifying class used for displaying chat functionality.

Available methods:
func chatErrorReceived(errorDescription: String)
func chatMessageReceived(message: [String : AnyObject])
func chatEnded()
func connected()
func connecting()
func disconnected()

Latest podspec

    "name": "Pozzito",
    "version": "1.4.1",
    "summary": "Pozzito REST api SDK",
    "description": "Pozzito core, conversation and chat functionalities",
    "homepage": "",
    "license": "Private",
    "authors": "Sedam IT",
    "platforms": {
        "ios": "9.0"
    "pod_target_xcconfig": {
        "SWIFT_VERSION": "4"
    "source": {
        "git": "",
        "tag": "1.4.1"
    "vendored_frameworks": "Pozzito.framework"

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